{"id":40484,"date":"2024-03-17T13:37:02","date_gmt":"2024-03-17T12:37:02","guid":{"rendered":"https:\/\/www.hidrogarne.com\/?page_id=40484"},"modified":"2024-09-05T11:10:35","modified_gmt":"2024-09-05T09:10:35","slug":"customer-support-and-technical-assistance-service","status":"publish","type":"page","link":"https:\/\/www.hidrogarne.com\/en\/customer-support-and-technical-assistance-service\/","title":{"rendered":"Technical Support Service"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”80″ constrain_group_1=”yes” bottom_padding=”80″ top_padding_phone=”40″ bottom_padding_phone=”40″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text text_direction=”default”]\n

We offer all our technical and commercial resources to help our customers at all times and meet their needs.<\/p>\n[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_padding=”80″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text text_direction=”default”]\n

CUSTOMER SERVICE \/ PRE-SALES SERVICE<\/h2>\n[\/vc_column_text][vc_column_text text_direction=”default”]At HIDROGARNE, we offer all our technical and commercial resources to provide you with assistance and support at all times.<\/p>\n

Our commitment is to meet the needs of our customers through technical advice, customer service, customized solutions, or any other inquiries you may have.<\/p>\n

We have a qualified and specialized team ready to assist you at every stage, from machinery selection to commissioning, installation, and after-sales service.<\/p>\n

We are always at your disposal to provide you with the best service and ensure you get the most out of our machines. Do not hesitate to contact us with any questions or requirements. We are committed to your success and satisfaction.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” class=”hempresa-icons white”][vc_column_inner column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”center” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#1b4171″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” font_color=”#ffffff” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][nectar_icon icon_family=”fontawesome” icon_style=”shadow-bg” icon_color_type=”custom” icon_color_custom=”#ffffff” icon_padding=”20px” pointer_events=”all” icon_size=”32″ icon_fontawesome=”fa fa-volume-control-phone”][vc_column_text text_direction=”default”]\n

CUSTOMER SUPPORT VIA PHONE OR EMAIL<\/h3>\n[\/vc_column_text][vc_column_text text_direction=”ltr”]You can reach us by calling 973 320 666<\/a> or sending an email to sat@hidrogarne.com<\/a>. We are here to assist with your inquiries and provide necessary support during our office hours, Monday to Friday, from 8:00 AM to 2:00 PM.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”center” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#1b4171″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” font_color=”#ffffff” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][nectar_icon icon_family=”fontawesome” icon_style=”shadow-bg” icon_color_type=”custom” icon_color_custom=”#ffffff” icon_padding=”20px” pointer_events=”all” icon_size=”32″ icon_fontawesome=”fa fa-info”][vc_column_text text_direction=”default”]\n

SPECIALIZED AND PERSONALIZED COMMERCIAL ADVISORY<\/h3>\n[\/vc_column_text][vc_column_text text_direction=”ltr”]Our team of specialized sales representatives is available to offer personalized advice. We will provide detailed technical information about our machines, highlighting their capabilities, and advising on the possibilities of tooling and accessories that can optimize production in your company.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”center” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#1b4171″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” font_color=”#ffffff” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][nectar_icon icon_family=”fontawesome” icon_style=”shadow-bg” icon_color_type=”custom” icon_color_custom=”#ffffff” icon_padding=”20px” pointer_events=”all” icon_size=”32″ icon_fontawesome=”fa fa-wrench”][vc_column_text text_direction=”default”]\n

CUSTOM MANUFACTURING<\/h3>\n[\/vc_column_text][vc_column_text text_direction=”ltr”]Our capacity and experience allow us to tailor machines to the specific needs of our clients. We manufacture presses with customized capacities, dimensions, and technical features. Please contact us to discuss your requirements and explore how we can provide the perfect solution.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”80″ bottom_padding=”80″ top_padding_phone=”40″ bottom_padding_phone=”40″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text text_direction=”default”]\n

TECHNICAL SUPPORT AND AFTER-SALES SERVICE<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_padding=”40″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][tabbed_section style=”minimal_flexible” tab_color=”Accent-Color” vs_content_animation=”fade” vs_link_animation=”opacity” vs_navigation_alignment=”left” vs_navigation_width_2=”25%” vs_navigation_func=”default” vs_navigation_width=”regular” vs_navigation_spacing=”15px” vs_navigation_mobile_display=”visible” vs_tab_spacing=”5%” icon_size=”32″][tab icon_family=”fontawesome” title=”COMMISSIONING AND INSTALLATION” id=”1725527189663-5″ tab_id=”1725527189663-4″ icon_fontawesome=”fa fa-play”][vc_column_text text_direction=”default”]Our team of specialized technicians will handle the installation and commissioning of the machine at your facilities. We ensure that everything is set up and functioning correctly so you can start using your equipment efficiently and safely.[\/vc_column_text][\/tab][tab icon_family=”fontawesome” title=”SPECIFIC TRAINING” id=”1725527189676-8″ tab_id=”1725527189676-0″ icon_fontawesome=”fa fa-graduation-cap”][vc_column_text text_direction=”default”]We understand the importance of proper training to maximize the performance of your machinery.<\/p>\n

Our specialized technicians will offer specific and personalized training, tailored to the needs of your team and the specific processes of your company. We ensure that your staff acquires the necessary knowledge to use the machinery efficiently and safely.<\/p>\n

Training is an integral part of our commitment to providing comprehensive solutions to our customers.<\/p>\n

If you have any questions or require additional information about our training offer, please do not hesitate to contact us. We are here to support you every step of the way.[\/vc_column_text][\/tab][tab icon_family=”fontawesome” title=”PROFESSIONAL TECHNICAL ASSISTANCE” id=”1725527189686-8″ tab_id=”1725527189686-9″ icon_fontawesome=”fa fa-address-book-o”][vc_column_text text_direction=”default”]At HIDROGARNE, our commitment to technical assistance is fundamental. Our specialized technicians are available to provide phone support whenever you need it.<\/p>\n

Additionally, if situations arise that require more direct intervention, our technicians are willing to travel to your facilities to resolve any issues.<\/p>\n

Professional technical assistance is an integral part of our commitment to ensuring that your machinery operates optimally and continues to meet your performance expectations.<\/p>\n

If you have specific questions or need technical assistance, please do not hesitate to contact us. We are here to help you at all times.[\/vc_column_text][\/tab][tab icon_family=”fontawesome” title=”PROGRAMMING SERVICE” id=”1725527189690-4″ tab_id=”1725527189693-3″ icon_fontawesome=”fa fa-code”][vc_column_text text_direction=”default”]At HIDROGARNE, we are proud to offer a free and efficient programming service to adapt your tooling to the specific needs of your production. Our technical office has experts in Cybelec, Delem, AutoCAD, and SolidWorks, who will provide comprehensive support for the programming of your machinery via the Internet.<\/p>\n

This service is designed to ensure maximum efficiency and precision in your manufacturing processes.<\/p>\n

If you have specific projects or need advice on how to optimize your tooling programming, please do not hesitate to contact our technical team. We are here to help you get the most out of your machinery.[\/vc_column_text][\/tab][\/tabbed_section][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#f4f4f4″ scene_position=”center” top_padding=”80″ constrain_group_1=”yes” bottom_padding=”80″ top_padding_phone=”40″ bottom_padding_phone=”40″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”hwhite-form” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text text_direction=”default”]\n

If you need technical assistance, please complete the following form and we will get in touch with you shortly to provide the necessary help.<\/p>\n[\/vc_column_text]\n

\n

<\/p>

    <\/ul><\/div>\n
    \n
    \n<\/fieldset>\n
    \n\t

    TECHNICAL SERVICE SUPPORT (TSS)\n\t<\/h3>\n\t
    \n\t\t
    \n\t\t\t
    \n\t\t\t\t

    <\/span>\n\t\t\t\t<\/p>\n\t\t\t\t

    <\/span>\n\t\t\t\t<\/p>\n\t\t\t\t

    \n\t\t\t\t\t

    <\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\t

    <\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t

    \n\t\t\t\t

    <\/span>\n\t\t\t\t<\/p>\n\t\t\t\t

    <\/span>\n\t\t\t\t<\/p>\n\t\t\t\t